Legal
Refund & Return Policy
If you're not satisfied with your order, you may request a return within 7 days of delivery, subject to the conditions below.
Eligibility for Returns
- The return request must be made within 7 days of receiving your order.
- The product must be unopened and unused.
- The product must be in the same condition in which you received it.
- The original product packaging must be intact and included with the return.
- You must provide your order number, receipt, or other valid proof of purchase.
Products that have been opened, used, burned, damaged after delivery, or returned without their original packaging may not be eligible for a return, except where the product is defective, damaged in transit, incorrect, or otherwise covered by applicable consumer law.
How to Request a Return
To request a return, please contact us at:
Email: hello@thesatvicorigin.com
Phone: +91 9867128199
Please include:
- Your name
- Order number
- Product(s) you wish to return
- Reason for the return
- Photographs, where relevant
Please do not send a product back before your return request has been approved and return instructions have been provided.
Once your return is approved, we will provide you with the applicable return instructions and return address.
Return Address:
The Satvic Origin Pvt Ltd
1509, 15th Floor, 9 Business Bay, Mindspace,
Behind Evershine Mall,
Malad West, Mumbai 400064, India.
Return Shipping
The return-shipping arrangements and responsibility for return shipping costs will depend on the reason for the return and will be communicated when your return is approved.
For products that are defective, damaged during delivery, or incorrectly supplied, we will review the issue and provide an appropriate resolution in accordance with our policy and applicable law.
For other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise stated.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your product arrives:
- Damaged;
- Defective;
- Incorrect; or
- With another issue that affects the product you ordered
please contact us as soon as reasonably possible at hello@thesatvicorigin.com with your order number and photographs or other relevant information.
We will review the issue and, where appropriate, arrange a replacement, refund, or other applicable remedy.
Your statutory consumer rights are not affected by this policy.
Non-Returnable Products
At present, The Satvic Origin does not accept returns of products that have been opened or used, except where the product is defective, damaged, incorrect, or another remedy is required under applicable law.
Any specific non-returnable product or promotional condition will be clearly communicated to you before purchase where applicable.
Exchanges
We generally recommend requesting a return for the original product and placing a new order for the product you would like instead.
If the item you received is defective, damaged, or incorrect, please contact us before placing a new order so that we can review the issue and determine the appropriate resolution.
Refunds
Once we receive your returned product, we will inspect it to determine whether it meets the applicable return conditions.
We will notify you once the inspection has been completed and let you know whether your refund has been approved.
If your refund is approved, we will initiate the refund to the original payment method, where supported by the payment provider.
We aim to process approved refunds within 10 business days after the return has been received and approved.
After we initiate the refund, the time taken for the amount to appear in your account may depend on your bank, card issuer, or payment service provider.
If you have not received an approved refund after 15 business days from the date we initiated the refund, please contact us at:
Returns That Do Not Meet the Requirements
If a returned product does not meet the eligibility requirements, we may decline the return and refund.
Where appropriate, we may contact you regarding the rejected return and the available options for having the product returned to you.
Consumer Rights
Nothing in this Refund & Return Policy is intended to limit, exclude, or override any rights or remedies available to you under applicable consumer-protection laws.
Where applicable law provides you with rights that are more favourable than this policy, those legal rights will continue to apply.
Contact Support
For questions about returns, refunds, damaged products, or exchanges, please contact:
The Satvic Origin Private Limited
Email: hello@thesatvicorigin.com
Phone: +91 9867128199
Manufacturing Address:
Shop No. G-5, Sughatit Complex,
Mahalaxmi Street, Danapith,
Junagadh, 362001, India
Marketed & Exported By:
The Satvic Origin Pvt Ltd
1509, 15th Floor, 9 Business Bay, Mindspace,
Behind Evershine Mall,
Malad West, Mumbai 400064, India
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