Legal
Privacy Policy
What we collect, why we collect it, and the care we take with your information when you shop with us.
Privacy Policy
The Satvic Origin Private Limited ("The Satvic Origin", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, purchase our products, contact us, or otherwise interact with us.
This Privacy Policy explains what personal information we collect, how we collect and use it, when we may share it, how we protect and retain it, and the choices and rights available to you.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
The Satvic Origin Private Limited operates The Satvic Origin online store and website and is responsible for the personal information processed in connection with the operation of our store, customer service, orders, and related services.
Manufactured By:
The Satvic Origin Private Limited
Shop No. G-5, Sughatit Complex, Mahalaxmi Street, Danapith, Junagadh, 362001,
India
Marketed & Exported By:
The Satvic Origin Pvt Ltd
1509, 15th Floor, 9 Business Bay, Mindspace,
Behind Evershine Mall, Malad West, Mumbai 400064, India
Email: hello@thesatvicorigin.com
Phone: +91 9867128199
Our website is operated using Shopify, which provides the ecommerce platform through which we offer our products and services. Shopify may process personal information as part of providing its platform and related services.
Personal Information We Collect
The information we collect depends on how you interact with us.
Information you provide directly:
Full name
Email address
Phone number
Billing address
Shipping address
Order and purchase information
Product preferences and items added to your cart or purchased
Information you provide when contacting customer support
Information submitted through contact, enquiry, review, or other forms
Marketing and communication preferences
Account information, if you choose to create an account
Order and transaction information:
Products purchased
Order number
Order date
Order value
Shipping and delivery information
Billing information
Returns, refunds, cancellations, or exchanges
Payment status and transaction-related information
Information collected automatically:
IP address
Browser type and version
Device type
Operating system
Network information
Pages visited
Products viewed
Referring pages or websites
Date and time of visits
Website interactions and usage
Cookie and similar technology information
How We Collect Personal Information
We may collect personal information:
Directly from you when you provide it to us;
When you browse or interact with our website;
When you place or manage an order;
When you contact us;
Through cookies and similar technologies;
Through Shopify and other service providers that support our website;
Through payment, shipping, customer-support, analytics, review, or other
services used to operate our business; and
From other sources where permitted by applicable law.
How We Use Your Personal Information
We use personal information only for purposes connected with operating our business and providing our products and service.
Processing and fulfilling orders:
Process and confirm purchases;
Process payments;
Prepare and fulfil orders;
Arrange shipping and delivery;
Provide order updates;
Process returns, refunds, cancellations, or exchanges; and
Provide customer support relating to your order.
Providing customer support:
We may use your information to respond to questions, enquiries, complaints, requests, and other communications.
Operating and improving our website:
We may use information about how visitors interact with our website to maintain website functionality, understand how customers use our store, improve website performance and the customer experience, identify technical problems, and develop our services.
Account management:
If you create an account, we may use your information to maintain your account, authenticate you, and provide account-related services.
Communications and marketing:
Where permitted by applicable law and in accordance with your preferences, we
may use your contact information to send product-related communications, order
and service communications, news and updates, product information, promotional
communications, collection or launch announcements, and other communications
about The Satvic Origin.
You can unsubscribe from promotional email communications using the unsubscribe option provided in the relevant communication. Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, account, transactions, security, or other services.
Security and fraud prevention:
We may use information to protect our website and customers, detect and prevent
fraudulent or unauthorised transactions, investigate suspicious activity, maintain the security of our systems, and protect our rights, property, and users.
Legal and regulatory purposes:
We may process information where necessary to comply with applicable laws and regulations, respond to lawful requests from authorities, maintain appropriate business and financial records, resolve disputes, establish or defend legal claims, or enforce our terms, policies, and agreements.
Analytics
We may use analytics services to understand how visitors use our website and to improve our store.
These services may collect information such as device information, browser information, approximate location derived from technical information, pages viewed, website interactions, traffic sources, and usage and performance information.
We currently use Google Analytics as part of our website analytics setup.
Analytics information is used to understand website performance and customer interactions and is not intended to identify you personally unless permitted by applicable law and the relevant service configuration.
Third-Party Services and Links
Our website may contain links to third-party websites, services, or social-media platforms.
If you choose to visit or use those services, your interactions are governed by the privacy policies and terms of those third parties.
We are not responsible for the privacy, security, or practices of third-party websites that we do not control.
Shopify and Processing of Customer Information
Our store is hosted on Shopify.
Shopify may process information relating to your use of our store as necessary to provide its platform and related services. Depending on the services and features enabled on our store, Shopify may also process information for security, analytics, personalization, fraud prevention, or other platform-related purposes.
Where Shopify processes information independently for its own purposes, Shopify's own privacy documentation may apply.
International Processing of Information
Some of the service providers we use may process or store personal information in countries other than India.
Where personal information is transferred, stored, or processed outside India, we take reasonable steps to use service providers and arrangements appropriate to the nature of the information and applicable legal requirements.
Third-party providers may have their own privacy and data-protection obligations.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to complete transactions, provide customer services, maintain accounts, maintain business and transaction records, comply with legal, accounting, tax, or regulatory obligations, resolve disputes, prevent fraud or abuse, enforce our agreements, and protect our legitimate business interests.
The precise retention period may vary depending on the type of information and the reason for which it was collected.
When personal information is no longer required for these purposes, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal requirements.
Security of Personal Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
These measures may include security controls provided by Shopify and other service providers used to operate our store.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If you believe your personal information has been compromised or you have identified a security issue relating to our website, please contact us promptly using the details provided below.
Your Privacy Rights and Choices
Depending on applicable law and the circumstances of the processing, you may have rights concerning your personal information.
These may include:
Access information:
Request information about personal information we hold about you and how it is being processed.
Correct information:
Request correction or updating of personal information that is inaccurate or incomplete.
Request deletion:
Request deletion of personal information where permitted by applicable law.
Deletion may not always be possible where we are legally required or otherwise permitted to retain certain information.
Withdraw consent:
Where we process personal information based on your consent, you may withdraw that consent, subject to applicable law. Withdrawal of consent does not affect processing that occurred before withdrawal.
Opt out of marketing:
You can unsubscribe from promotional communications at any time using the
unsubscribe mechanism provided in those communications.
Raise a grievance:
You may contact us if you have concerns regarding our processing of your personal information.
Your rights may be subject to applicable legal limitations, including requirements relating to legal obligations, security, fraud prevention, dispute resolution, or record keeping.
How to Exercise Your Rights
To make a privacy request or raise a privacy-related concern, contact us at:
Email: hello@thesatvicorigin.com
Phone: +91 9867128199
Please provide enough information for us to understand your request and, where necessary, verify your identity before responding.
We will process valid requests within the period required by applicable law.
If additional information is reasonably necessary to verify your identity or clarify your request, we may ask you to provide it.
Grievance Redressal
If you have a concern, complaint, or grievance regarding the collection or processing of your personal information, please contact us first:
The Satvic Origin Private Limited
Email: hello@thesatvicorigin.com
Phone: +91 9867128199
We will review and respond to your concern in accordance with applicable law.
Where applicable law provides for escalation to a relevant data-protection authority or regulatory body, you may also have the right to approach that authority.
Children's Privacy
Our website and products are intended for
general customers and are not directed specifically at children.
We do not knowingly seek to collect personal information from children.
If you believe that a child has provided personal information to us, please contact us at hello@thesatvicorigin.com. Where required by applicable law, we will take appropriate steps to address the information.
Your Responsibilities
When providing personal information to us, you should ensure that the information you provide is accurate and up to date.
If you provide personal information belonging to another person, you should ensure that you are authorised to provide that information and that the relevant person has been appropriately informed where required by applicable law.
You should also take reasonable steps to protect the security of any account credentials associated with your account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or services, third-party services, technology, applicable laws or regulations, or our privacy practices.
When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:
The Satvic Origin Private Limited
Email: hello@thesatvicorigin.com
Phone: +91 9867128199
Manufacturing Address:
Shop No. G-5, Sughatit Complex,
Mahalaxmi Street, Danapith,
Junagadh, 362001, India
Marketed & Exported By:
The Satvic Origin Pvt Ltd
1509, 15th Floor, 9 Business Bay, Mindspace,
Behind Evershine Mall,
Malad West, Mumbai 400064, India
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